Terms & Conditions

Last updated: April 7, 2026

Agreement to Terms

These Terms and Conditions (“Terms”) form a binding agreement between you and Éllanno (“we,” “us,” or “our”), operator of https://ellanno.com/ (the “Site”), regarding your access to and use of the Site and any related services, including purchases of rare fiber clothing. By accessing the Site or making a purchase, you confirm that you have read, understood, and agree to these Terms. Éllanno specializes in sustainable, high-quality garments made from rare natural fibers like alpaca wool, emphasizing ethical craftsmanship and longevity.

Use of the Site

You may use the Site only for lawful purposes and in line with these Terms. You must be at least 18 years old to purchase products. We grant a limited, non-exclusive, non-transferable license to access the Site for personal, non-commercial use; commercial use requires written permission. Prohibited activities include unauthorized copying, hacking, or interfering with the Site’s operation.

Intellectual Property

All content on the Site, including images, descriptions, and brand materials, is owned by Éllanno or its licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or modify any content without prior written consent. Our trademarks, such as “Éllanno,” may not be used without permission.

Products and Orders

Product descriptions aim for accuracy, but variations in color or fit may occur due to manufacturing or display settings. All sales are final unless covered by our Shipping & Return policy. Prices are in the currency displayed and exclude taxes or shipping unless stated. We reserve the right to correct pricing errors, refuse or cancel orders, and limit quantities.

Payments and Billing

Payments are processed securely via our payment providers. You authorize us to charge your payment method for orders placed. We are not liable for unauthorized use of your payment details. Subscription or recurring payments, if offered, will be specified at checkout.

Shipping and Returns

Shipping details and timelines are outlined in our Shipping & Return policy, accessible here: https://ellanno.com/shipping-return/. We ship worldwide from our facilities, with delivery times varying by location. Returns are accepted per policy guidelines; contact us promptly for assistance. Risk of loss passes to you upon delivery.

Privacy

Your privacy is important. Please review our Privacy Policy at https://ellanno.com/privacy-policy/ for details on data collection, use, and protection. By using the Site, you consent to our data practices as described.

Limitation of Liability

The Site and products are provided “as is” without warranties. We disclaim all implied warranties to the fullest extent permitted by law. Éllanno is not liable for indirect, incidental, or consequential damages arising from Site use or product purchases. Our total liability shall not exceed the amount paid by you for the product.

Termination

We may suspend or terminate your access for violating these Terms, without notice or liability. Upon termination, your right to use the Site ends, but obligations like payment survive.

Governing Law and Disputes

These Terms are governed by the laws of India, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of Delhi, India. We encourage informal resolution first via contact@ellanno.com.

Changes to Terms

We may update these Terms at any time; continued use constitutes acceptance. Check this page periodically for changes. Significant updates will be notified via the Site or email.

Contact Us

Questions about these Terms? Email us at contact@ellanno.com or write to Éllanno, Delhi, India.