FREQUENTLY ASKED QUESTIONS
When will I receive my order?
Orders have an estimated fulfilment period of 20–25 days. The precise dispatch and delivery estimate will be communicated according to the applicable order and destination.
Will I recive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an acknowledgement at the email address provided during checkout.
How will I know my order has been dispatched?
Once tracking information is available, it will be shared through the applicable order communication channel.
Can I contact someone about my order?
Yes. Our client services team can assist with questions regarding order status, fulfilment, and delivery.
What happends if my order is delayed?
If there is a material change to the expected timeline, our team will provide an update in accordance with the applicable order policy.
Can I cancel or modify my order during the waiting period?
Cancellation and modification requests are subject to the terms applicable to your purchase. Please refer to our order policy or contact Client Services.